Complaint Handling Mechanism at MenzApparel
At MenzApparel, we are committed to providing a great shopping experience for all of our customers. We take customer complaints seriously and strive to address them promptly and effectively. Below is our complaint handling procedure designed to resolve any concerns you may have.
1. Submitting a Complaint
If you have an issue with your order, product, or any other aspect of your experience with MenzApparel, we encourage you to contact us as soon as possible. We offer multiple channels to submit complaints:
- Email: Send your complaint to ss1921152@gmail.com. Please include your order number, a detailed description of the issue, and any relevant photos if applicable.
- Phone: You can also reach our customer service team by calling +92 324 6000078. Our support team is available during business hours to assist you.
2. Complaint Acknowledgment
Once we receive your complaint, our team will acknowledge receipt within 1 business day. If we require any additional information, we may reach out to you for clarification.
3. Investigation & Resolution
Our team will investigate the matter and work diligently to find a satisfactory solution. We will assess the issue thoroughly, whether it pertains to product quality, shipping delays, or any other concerns.
- If the issue is related to a defective product, we will offer a replacement or full refund based on our Return & Refund Policy.
- If the complaint involves a delayed shipment, we will provide an update on the status of your order.
4. Resolution Time
We aim to resolve all complaints within 5-7 business days. If the resolution requires more time, we will inform you of the progress and expected resolution time.
5. Escalation Process
If you feel your complaint has not been resolved satisfactorily, you may escalate the issue by contacting our Customer Support Manager at ss1921152@gmail.com. We will do everything we can to ensure your concerns are addressed.
6. Feedback & Continuous Improvement
After your complaint has been resolved, we value your feedback. Please let us know how we can improve our services or our complaint handling process to serve you better in the future.
We hope this process helps provide clarity and reassurance in case you ever need to lodge a complaint. Your satisfaction is our priority!